One of our gateways has had a problem resulting in customers being disconnected from the Internet.

This appears to be a problem with the gateway known as pcl-ag04 which handles connections on both 20CN and 21CN platforms.

If you were disconnected from the Internet this morning and are having problems getting back online then we suggest that you switch off your modem or router for 30 minutes before powering it back up and attempting to reconnect.

We would like to apologise for the inconvenience and will provide another update later today.

Kind Regards,

Chris Parr
Customer Support