We are currently investigating a problem with our usage aggregation system. This problem may result in the View My Broadband Usage tool not updating in a timely manner and may also cause some customers to have a default traffic management profile applied.

This may result in lower than normal speeds on non-interactive traffic such as P2P and binary usenet. If you believe you have been assigned a default traffic management profile then this can easily be rectified by disconnecting and reconnecting once this problem is resolved.


We will post a further update as soon as more information is available.


Kind regards,

Chris Parr
Customer Support