This is an update to the problem we suffered this afternoon that caused a large number of customers to be disconnected from the Internet.

The problem affected the gateway known as pcl-ag04. Whilst this device is now taking sessions again, we are currently investigating reports of data transfer problems from customers who have reconnected to the gateway.

You may be able to overcome this problem by disconnecting and reconnecting.

Sorry about the inconvenience this is causing.

We're working to restore service as quickly as we can and will post another update later on this afternoon.

Kind Regards,

Bob Pullen
Customer Support