(was View My Usage / Traffic Management system (60522))

This is an update to this afternoon's post about a problem we're currently experiencing with our traffic management systems.

At the moment our traffic management systems are not correctly registering when a customer connects to the Internet. If you've established a new connection to the Internet since around midday today then there's a good chance that you haven't been assigned the right traffic management profile.

This will result in poor speeds and performance problems and has been further compounded by the broadband disconnections that occurred early this afternoon.

If you are experiencing this problem then we suggest against rebooting your modem or router, as it's unlikely to remedy the situation and could create problems for those on rate adaptive up to 8Mbps/Up to 20mbps products.

We'll provide another update as soon as we know more.

Sorry for the inconvenience.

Kind Regards,

Bob Pullen
Customer Support