This is an update to the problem that some customers were experiencing yesterday with our traffic management systems.

The platform is running as intended and the problems should now be resolved.

If you are still experiencing slower than normal speeds please try disconnecting and reconnecting before contacting support.

Due to the nature of this problem, you may notice discrepancies when viewing your broadband usage figures via our website. Data between 10.00am and 10.00pm yesterday may not have been attributed to your overall usage. This will not result in any additional or unexpected charges.

Sorry for any inconvenience this has caused.

Kind Regards,

Chris Parr
Customer Support