Yesterday, we activated the first two segments of a new 622Mbps BT Central. It's these central pipes that we use to deliver bandwidth to most of the customers on our 'Up to 8Mbps' products.

Customers connecting to the new pipe will access the Internet through the gateway known as pcl-ag02.

We've activated this bandwidth to accommodate the expected increase in customer numbers over the coming months.

When new capacity is added to the network, it takes time for it to balance and for a representative proportion of the customer base to connect to the new segments. In order to speed up this process we might need to briefly disconnect some broadband customers from the Internet. If we decide to do this then we'll announce further details as a planned maintenance notice nearer the time.

Kind Regards,

Bob Pullen
Customer Support