When's this work happening?
This weekend, starting late Saturday night.

What does it affect?
Faults and ordering systems.

How long will it take?
Up to nine hours.

What does the work involve?
Our suppliers are carrying out maintenance work on some of their backend systems.

Am I likely to notice this work?
Our automated Broadband Fault Checker will be unavailable for the duration of the maintenance window and holding pages will be in place. We will not be able to process any MAC requests during this time.

Is there anything else I need to know?
If you need to raise a fault then we suggest that you avoid contacting us during this maintenance window as we will not have access to all of the necessary systems.

Kind Regards,

Bob Pullen
Customer Support