This is an update to yesterday's posts regarding connectivity problems for 21CN-provisioned customers in the London area.

We have completed monitoring this issue and affected customers have been able to reconnect.

If you have powered off your equipment for 15 minutes and are still unable to reconnect then please contact our Support Centre via the usual channels.

Please accept our apologies for any inconvenience caused by this issue.

Kind regards,

Ben Trimble
Customer Support