When's this work happening?
Early tomorrow morning, 18th August.

What does it affect?
Access to our website and some of our internal systems.

How long will it take?
About an hour.

What does the work involve?
In order to upgrade the disk packs used by one of our database systems, we need to perform a controlled database 'switchover' - http://en.wikipedia.org/wiki/Switchover

Am I likely to notice the work?
Yes, our main website will be inaccessible and our Customer Support Centre will not have access to customers' account details.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support