This is an update to last week's post about the connectivity problems that some 'Up to 8Mbps' broadband customers experienced on Friday morning.

It has transpired that the problem was inadvertently caused by some third party routing changes that were made on the morning in question - http://www.networkworld.com/news/2010/082710-research-experiment-disrupts-internet-for.html

There have been no more reports of widespread problems so those continuing to experience difficulties are advised to contact our help desk via the usual channels.

Our network is still a little out of balance however this shouldn't be adversely affecting customers and we expect the situation to return to normal over the coming days.

Kind Regards,

Bob Pullen
Customer Support